Shipping policy
Last updated: July 30, 2026
Shipping Locations
TRAUMA ships within the United States and to select international destinations. Available destinations, shipping methods, and rates are displayed at checkout.
International availability may vary by country, product, carrier service, or applicable shipping restrictions.
International Orders
International customers are responsible for all shipping charges, import duties, taxes, customs fees, brokerage fees, and other charges imposed by the destination country or carrier unless checkout expressly states that duties and taxes are included.
These charges are not included in the product price or shipping rate and are not controlled or reimbursed by TRAUMA.
International delivery estimates do not include customs processing. TRAUMA is not responsible for delays caused by customs authorities or local carriers.
Customers are responsible for providing any information required by customs or the carrier. International orders cannot be marked as gifts or declared below their actual purchase value.
If an international shipment is refused, unclaimed, or returned because duties, taxes, or customs charges were not paid, original shipping charges will not be refunded. Additional shipping charges may be required to resend the order.
International Size Exchanges
Approved international size exchanges remain subject to the Return and Exchange Policy.
International customers are responsible for both the cost of returning the original item and the cost of shipping the replacement item. TRAUMA will cover international shipping only when an approved claim involves a damaged, defective, or incorrect item.
Order Processing
All orders are fulfilled and shipped from Michigan.
Please allow 3 to 5 business days for order processing unless a different timeframe is stated on the product page. Business days do not include weekends or federal holidays.
Limited releases, high-volume drops, and promotional periods may require additional processing time.
Preorder and made-to-order products will ship according to the estimated timeframe stated on the applicable product page.
Shipping Rates and Delivery
Shipping rates and available delivery methods are calculated and displayed at checkout.
Estimated delivery times begin after an order has been processed and transferred to the carrier. Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, service interruptions, holidays, or other circumstances outside TRAUMA’s reasonable control.
Paying for expedited shipping shortens the carrier’s estimated transit time. It does not shorten TRAUMA’s order-processing time unless expressly stated.
Order Tracking
When your order ships, you will receive a shipping-confirmation email containing tracking information.
Tracking information may take up to 48 hours to update after the carrier receives the package.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error, contact support@shoptrauma.com immediately with your order number and the correct address. We cannot guarantee that an address can be changed after an order is placed.
TRAUMA is not responsible for orders delivered to an address entered incorrectly by the customer.
If an order is returned to TRAUMA because of an incorrect or incomplete address, refused delivery, or failure to retrieve the package, the customer may be required to pay additional shipping charges before the order is reshipped.
Original shipping charges are nonrefundable.
Lost or Delayed Packages
If tracking has not updated for seven business days or the carrier identifies the package as lost in transit, contact support@shoptrauma.com with your order number.
TRAUMA will review the shipment and assist with a carrier claim when applicable. A claim review does not guarantee an immediate replacement or refund. Approved resolutions will depend on the carrier’s investigation, product availability, and the circumstances of the shipment.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it:
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Confirm that the shipping address on your order is correct.
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Check around the delivery location and with other household members, neighbors, building staff, or mailroom personnel.
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Allow up to 48 hours, as some carriers mark packages as delivered before the final delivery occurs.
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Contact the shipping carrier for additional delivery information.
If the package remains missing, contact support@shoptrauma.com with your order number and tracking number.
TRAUMA is not responsible for packages stolen or misplaced after confirmed delivery to the correct address. We will review each report and assist with available carrier procedures when possible.
Damaged Packages or Incorrect Items
If an item arrives damaged or defective, or you receive the wrong product or size, contact support@shoptrauma.com within seven days of delivery.
Include:
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Your order number
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A description of the issue
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Clear photographs of the item
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Photographs of the packaging and shipping label
Keep the item and all original packaging until your claim has been reviewed. Additional information is available in our Return and Exchange Policy.
Shipping Delays
If TRAUMA cannot ship your order within the timeframe stated at the time of purchase, we will notify you and provide an updated estimated shipping date. When required by law, you will have the option to accept the delay or cancel the affected unshipped item for a refund.
Contact
For shipping or order-related questions, contact: support@shoptrauma.com