Refund policy

All Sales Are Final

All TRAUMA purchases are final sale. We do not accept returns or issue refunds for:

  • Change of mind
  • Color preference
  • Unwanted items

Please review the product description and size guide carefully before placing your order.

Size Exchanges

Size-exchange requests must be submitted within 30 days of delivery and meet all the following requirements:

  • The exchange is for another size of the exact same product and color.
  • The requested replacement size is currently in stock.
  • The item is unworn, unused, unwashed, free of odors, stains, damage, and signs of wear.
  • All original tags and packaging are included.
  • Proof of purchase is provided.
  • The item has not previously been exchanged.

Exchanges cannot be made for a different product, design, or color. Inventory cannot be reserved while an exchange is being processed or shipped.

If the requested size is sold out, the exchange cannot be completed. A refund or store credit will not be issued.

To request a size exchange, email support@shoptrauma.com with your order number and requested replacement size or fill out form on our Contact page.

Do not ship merchandise before receiving approval and return instructions. Unauthorized returns will not be accepted.

Customers are responsible for shipping the original item back to TRAUMA. TRAUMA will not cover standard shipping costs for the approved replacement.

Damaged, Defective or Incorrect Items

Inspect your order immediately after delivery.

If an item arrives damaged or defective, or you receive the wrong product or size, contact support@shoptrauma.com within seven days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item
  • Photographs of the packaging and shipping label, when applicable

If the claim is approved, TRAUMA will provide return instructions and cover the return-shipping cost. Depending on product availability and the circumstances of the claim, TRAUMA may provide a replacement, exchange, or refund to the original payment method.

Normal wear, damage occurring after delivery, accidental damage, improper care, or failure to follow the product’s care instructions are not considered manufacturing defects.

Sale Items, Promotional Items and Gift Cards

Sale items, promotional items, and gift cards are final sale and cannot be returned, refunded, or exchanged.

The only exception is when a physical item arrives damaged, defective, or incorrect and the issue is reported within seven days of delivery.

Michigan Returns

All TRAUMA orders are fulfilled and shipped from Michigan.

All approved exchanges and damaged-item returns must be sent to the designated TRAUMA return address in Michigan. The complete address and shipping instructions will be provided by email after the request is approved.

Do not send merchandise to TRAUMA without prior authorization.

Contact

For size exchanges or order-related questions visit our Contact page and fill out the form.